Last updated: November 2025
Auto Keyz (“we”, “our”, or “us”) operates https://autokeyz.co.uk (the “Website”). This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, contact us, or use our mobile locksmith and vehicle key replacement services.
1. Information We Collect
1.1 Provided by you (e.g., via contact/booking forms, email, phone):
Name, phone, email, postcode/location, vehicle make/model/year, message details, and any files you upload.
1.2 Collected automatically (analytics/ads):
IP address, approximate location, device/browser, pages viewed, referrers (e.g., Google Ads), time on page, events like form submissions.
1.3 Cookies/Tracking:
We use cookies and similar technologies to operate the site, secure forms, measure performance, and improve marketing (see Cookie Policy).
2. How We Use Personal Data
- Respond to enquiries and provide quotes
- Schedule and complete mobile locksmith work
- Send confirmations/updates and service communications
- Improve site performance and measure marketing effectiveness
- Comply with legal, tax, and insurance obligations
We do not sell personal data.
3. Lawful Bases (UK GDPR)
- Contract (to deliver requested services)
- Legitimate interests (operate/market our services responsibly)
- Consent (where required for marketing cookies/communications)
- Legal obligation (records for HMRC/insurance)
4. Storage & Security
Data is stored on protected systems in the UK/EEA (or with EEA-adequate safeguards). Access is limited to authorised staff. We apply encryption in transit and security best practices.
5. Sharing
We may share minimal data with: hosting/email providers, analytics/ads vendors (e.g., Google), secure form tools, payment/CRM tools (if used), or regulators where legally required. All third parties must meet UK GDPR standards.
6. Your Rights
You can request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent at any time. You can complain to the UK ICO.
Contact for privacy requests: sales@autokeyz.co.uk
7. Retention
- Leads/contact/booking info: up to 12 months (or as needed to manage a job)
- Accounting/invoices: 6 years (HMRC)
After retention, we securely delete/anonymise data.
8. Third-Party Links
External sites have their own privacy policies; please review them before sharing data.
9. Children
Our services are not directed to under-16s, and we do not knowingly collect their data.
10. Changes
We may update this policy; the latest version is published here with an updated date.
11. Contact
Auto Keyz
Email: sales@autokeyz.co.uk
Website: https://autokeyz.co.uk